Citizens Property Insurance Claims Help
Citizens Insurance has unique requirements and processes. Our team has extensive experience navigating Citizens claims to help South Florida homeowners get fair settlements.
Citizens Claim Hotline
Report your claim directly to Citizens:
1-866-411-2742
Available 24/7 for emergency claims
Online Claims Portal:
www.citizensfla.com
Then call us for immediate restoration:
833-DRY-RUSH
Understanding Citizens Insurance
Citizens Property Insurance Corporation is Florida's insurer of last resort, providing coverage to homeowners who can't find private insurance. This means they have strict requirements and processes.
Important for Citizens Policyholders
Managed Repair Program: Citizens may assign your claim to their managed repair program, which uses pre-approved contractors. However, you have the right to choose your own contractor in many cases.
Percentage Deductibles:Many Citizens policies have deductibles based on a percentage of your home's value (typically 2-5%), not a flat dollar amount.
Mitigation Requirements: Citizens requires prompt mitigation to prevent further damage. Failure to mitigate can result in claim denial.
How We Help With Citizens Claims
Our team knows the Citizens claims process inside and out
Detailed Documentation
We create the thorough documentation Citizens requires, including moisture maps and detailed damage reports.
Immediate Response
We start mitigation within hours to meet Citizens' requirements and protect your claim.
Adjuster Support
We meet with Citizens adjusters and field adjusters to ensure accurate damage assessment.
Appeals Assistance
If your claim is underpaid or denied, we help gather evidence for appeals.
Tips for Citizens Water Damage Claims
Report claims immediately through Citizens' online portal or phone
Citizens requires detailed photo documentation of all damage
Get emergency mitigation started within 24 hours to prevent claim denial
Keep all receipts - Citizens reimburses reasonable emergency expenses
Be prepared for a managed repair program assignment
Document the source of water damage clearly
Need Help With Your Citizens Claim?
Citizens claims can be complex. Let our experienced team guide you through the process and fight for the settlement you deserve.