Terms of Use

This website, dryrush.com, is operated by DryRush Restoration (“DryRush,” “we,” or “us”). By using the website, you agree to these Terms of Use. If you do not agree, please do not use the website.

The website provides information about DryRush's restoration services and gives you a way to request help, such as by submitting a service-request form, calling, texting, or emailing us.

Submitting a form or sending us a message is a request for contact. It does not confirm an appointment, guarantee that a crew is available, set an arrival time, or create a service contract between you and DryRush.

Any restoration work, including its scope, pricing, payment responsibilities, and any cancellation terms, is governed by a separate written service agreement that you sign before work begins. If that agreement conflicts with these Terms, the signed agreement controls for that project. Website examples, calculators, and cost ranges are for information only and are not estimates or offers.

Nothing on this website guarantees:

• a specific arrival or response time;
• how long drying or other restoration work will take;
• a particular mold-related result;
• that your insurance policy covers a loss, or that an insurer will pay a claim; or
• any search-engine ranking or listing.

Your insurer decides coverage and payment under your policy. DryRush does not adjust claims or interpret insurance coverage.

Articles, guides, videos, calculators, and other content on this website are general information. They do not replace an on-site assessment of your property, and they are not medical, legal, engineering, or insurance advice. For advice about your situation, consult a qualified professional.

This website is not an emergency dispatch service. If there is a threat to life, a fire, an electrical hazard, a gas leak, or any other emergency, leave the area if it is safe to do so and call 911 or your local emergency services first. Contact DryRush for restoration help only after you and others are safe.

When you contact us or submit a form, you agree to provide accurate information and to share only contact details, photos, documents, or other materials that you have the right and permission to share. Our website forms do not currently accept file uploads; if you choose to send photos or documents another way, such as by email or text message, the same rule applies.

We use the information you submit as described in our Privacy Policy, including to respond to your request, coordinate services, keep project records, prevent abuse, and meet legal or safety obligations.

When you submit a form, you agree that DryRush may call you about that request. Submitting a form, giving a phone number, or accepting these Terms does not sign you up for text messages and is not consent to marketing messages. Text messages are a separate, optional choice described in “Customer Service Text Messages” below.

When using the website, you agree not to:

• send spam, automated or bulk submissions, or false service requests;
• impersonate another person or business, or submit someone else's information without permission;
• try to gain unauthorized access to the website, its systems, or other people's information;
• send or upload malicious code, viruses, or harmful files; or
• interfere with, overload, or disrupt the website or its services, including through excessive scraping.

We may block access or disregard submissions that break these rules.

The text, images, videos, logos, and other content on this website belong to DryRush or are used with permission. You may view, download, and print content for your own personal, non-commercial use. You may not copy, republish, sell, or modify website content for other purposes without our written permission.

The website may link to, or rely on, services run by other companies, such as social media pages, maps, financing partners, insurance carriers, and analytics or communication providers. DryRush does not control those services and is not responsible for their content, availability, or practices. Their own terms and privacy policies apply when you use them.

Our service request forms include an optional, unchecked box to receive service-related text messages from DryRush Restoration about your inquiry, appointments, technician arrival, and project updates. You can submit a request without checking it.

• Consent: optional and separate from these Terms. It is not a condition of purchasing services, and we do not use it for marketing or promotional texts.
• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• Stop or get help: reply STOP to unsubscribe or HELP for assistance. After you reply STOP, we will not send further automated texts unless you reply START. Checking the box again on a later form does not reverse a STOP. You can also email info@dryrush.com.

We keep a record of your choice as described in our Privacy Policy.

DryRush uses an automated text-message system to notify DryRush's owner and authorized staff when a new service request is submitted on this website. The alert contains the details from that request so staff can respond.

• Who receives these texts: only DryRush's owner and staff members who have voluntarily agreed to receive lead alerts. Customers do not receive these staff alerts; customer texts are covered only by the optional program above.
• Consent: receiving alerts is voluntary. Submitting a form or accepting these Terms is not consent to receive marketing text messages from DryRush.
• Frequency: message frequency varies with the number of service requests received.
• Cost: message and data rates may apply.
• Help or to stop receiving alerts: email info@dryrush.com.

Information in these alerts is handled as described in our Privacy Policy.

Our Privacy Policy explains what information we collect through the website, how we use it, and the choices available to you.

We work to keep the website accurate and available, but it may occasionally be unavailable, contain errors, or be out of date. We may change or remove website content or features at any time.

To the extent permitted by applicable law, the website and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied. To the extent permitted by applicable law, DryRush is not responsible for losses that result from your use of, or inability to use, the website or its general information.

Nothing in these Terms limits any rights you have under applicable law that cannot be waived or limited by agreement. These disclaimers apply to the website only. Restoration services are governed by your signed service agreement.

We may update these Terms of Use from time to time. When we do, we will change the “Last updated” date at the top of this page. Continuing to use the website after an update means the updated terms apply to your use from that point on.

Questions about these Terms of Use can be sent to info@dryrush.com. Mailing Address: 9101 NW 7th Ave, #A2, Miami, FL 33150.